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The Working Title Is…There Ought to be a Word for That

I have long known that happiness and sadness are not mutually exclusive emotions. And it’s no mystery to anyone who knows me that I tend to experience emotion on a plane that is both guttural and transparent.

I remember, as a child, my Grandma Hogan comforted me by holding my pink, splotchy, tear-stained face in her hands saying, “The Irish feel things deeply…in a way others just can’t understand.”

I’m not sure how directly my emotions are tied to “the old sod,” but I do know that there is an undeniable depth to my feelings. I’ve experienced happiness and joy where my heart beats so loudly I can hear it in my head and feel as though it has expanded in my chest cavity to the point it will likely explode.

I have felt sadness so profoundly that my chest physically hurt. The weight of anguish made it difficult to even breathe, and when I finally surrendered enough to exhale, I was certain that I lost something of myself in that breath.

I have felt the anxiety only parents know when watching their child compete or perform. With bated breath, it seems as if your heart pauses mid-beat, only to resume once the child’s task is complete and pride replaces the post once held by anxiousness.

And then there are those occasions where I have felt completely happy and completely sad simultaneously; not half and half, but if there existed a gauge to measure emotion, it would read 100% happy and 100% sad.

I just don’t know how to describe that conflux of emotion in a single word.

I remember feeling it for the first time the day my Grandma Hogan’s cat died, the same day she held my face in her hands.

We didn’t have a pet of our own yet, and I wanted nothing more than an animal to love that would love me back. That’s why I hated that damn cat with every fiber of my being. I’d chase it around my grandma’s house yelling, “Here, kitty, kitty, kitty.” But it ran from me every time, and on the rare occasion I did catch her, she’d hiss and scratch at me until blood gushed from my single-digit aged skin.

Damn you, Beauty, for forcing me to pretend it didn’t hurt, and forever proving that emotional scars heal far slower than physical ones.

I’m not going to lie. I was thrilled that cat was dead, until, that is, we walked into Grandma’s kitchen and saw her crying. I never saw my grandma cry before. This tiny woman looked even tinier sobbing in her rocking chair. Without that damn cat to compete for rocker space, I crawled on to Grandma’s lap and cried and cried and cried. I was completely happy and completely sad.

That duality has returned many times over the years, most recently, last month with a Marquette University basketball game as the backdrop.  The happiness meter was off the charts. My daughters and their friends, our friends from college and beyond college and their children and their friends all surrounded me.

I was so happy, and yet, the notable absence of those loved ones who can only be present in spirit and in memory left me so, so very sad.

There ought to be a word for that blend of emotion, but I couldn’t come up with one.

And, then, perhaps not so ironically, Death entered my mind.

Death, the narrator of Markus Zusak’s remarkable novel The Book Thief, is a surprisingly likable and humorous character. He speaks of first seeing the colors associated with his difficult work, and then he sees the faces.

Perhaps my emotion could be articulated through color? For me, 100% happy is a spectacular fuchsia, and my 100% sad would be a gunmetal blue-grey.  So it would stand to reason that this dichotomous emotion I experience would be a welcoming, soothing, peaceful color in the deep purplish end of the color chart.

A feeling only attainable when the brilliance of blessings—cherished, now mourned, from the past, savored and protected in the present, and dreamt of and hoped for the future—blend into one.

Benjamin Moore Paint color 2116-30 is named Cabernet.  Sounds good to me.

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The Working Title Is… That’s All She Rote

I spent the first part of January working on a presentation for a local hospital. I was invited by a department manager to speak to her team of dedicated caregiving professionals who specialize in pediatrics.

The manager is, deservedly, very proud of her team. However, recent satisfaction surveys suggested some families felt the staff wasn’t as sensitive or empathetic as they had hoped. While the manager knows that is not how her team feels, she thought an in-service on empathy might be beneficial.

I was humbled to be standing in a room with these people. They support children and families at a terrifying point on life’s journey. Each and every day, they bear witness to, and have a hand in, miraculous recoveries. So much so, that it can actually become routine and their role in these miracles rote.

I shared anecdotes from my professional life in healthcare administration and from my personal life, including days as a patient and countless more as patient advocate.

My goal was to encourage them to step outside of themselves for a moment and consider how they are perceived by those they are serving.

Take, for example, the time I was having a diagnostic test on my back, and two of the medical staff involved in the procedure talked the entire time trying to convince the third guy why he should be on Facebook. Finally, through tears I snarled, “Listen, I get that you do this everyday, but it isn’t everyday that I have a huge dye-filled needle shoved into my spine, so if you could at least pretend that this is your singular focus right now, I would be really (expletive) grateful.”

I made the point that perception is something medical professionals constantly have to manage, especially if the stress felt by patients or families leaves them easily open to misinterpretation.

I am pretty sure the staff liked my speech. They stopped looking at their phones and reacted in ways I knew they were listening, which was success enough for me.

But then the weirdest thing happened…every conversation I had that day had me going back to the same theme. I found myself offering advice, or a cautionary point of view, that encouraged people to not lose sight of the big picture by allowing their responsibilities to become merely rote performance.

First, it was a phone call with people who were about to conduct a real estate closing with a very nervous buyer.

Did they remember what is “just another day at the office” for real estate professionals involves the single largest financial transaction most individuals will make in their lifetime?

Second, it was a conversation with an attorney I ran into at a bagel shop who said, “Do you know how many cases like that crossed my desk this month?”

Ok, but, she hasn’t lost sight of the fact that each case in her daily pipeline centers around a person and family whose entire future hangs in the balance, right?

Third, it was a mass I attended said by I priest I’ve never met before. To say he was efficient was an understatement. He zoomed through mass so quickly that it was hard to keep up.

Catholics believe the Consecration is the most solemn part of the mass where God actually becomes present though the Eucharist. I’m all for brevity, but it seems like something that miraculous should take a little longer than the wait at Starbucks every morning.

Wow. It all seemed so clear to me. I had a message to share with people. They must slow down, take stock of their gifts and focus more clearly on those with whom those gifts are shared.

And that’s when it happened…

The pillar of judgment upon which I stood came toppling down.

Ok, it wasn’t a pillar so much as a curb I slipped off, landing on my holier-than-thou derrière as I was running out of my Dad’s nursing home to grab carry-out for dinner with my daughter.

I needed this message more than anyone. All the relationships in my life were being diminished to things I check off on a “to do” list. I was losing sight of the beauty held in every moment of opportunity by reducing them to tasks.

I realized I need to stop giving advice and start taking it, so I went home and pulled these words right out of my speech and thought about all the relationships in my life.

What non-verbal messages do I send when stretched for time, distracted or exasperated from answering the same question for what seems like the jillionth time?

How do I perceive myself in this relationship? Because that is going to have the most significant impact on how others perceive me. Am I acting as a tireless advocate? A compassionate teacher? An empathetic companion on an exhausting journey?

How do I manage distractions? Being fully present in the moment is critical to strengthening my relationships.

Am I an active listener? It’s a key component in every relationship we share—as spouse, parent, sibling or friend. And active listening is just that…listening. Legitimizing someone’s concerns and fears by simply listening, fully and completely, without judgment or counterpoint.

I need to work on all of these…as mother, daughter, sister and friend.

Today’s “to do” list might look the same as yesterday’s, but I will approach it with a fresh set of eyes because who knows what might be added to tomorrow’s…or, for that matter, taken away.

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